Noticeboard

UPDATE: October 20 - OUR NEW TELEPHONE NUMBER IS 0161 357 2315.

The Surgery will close for staff training on the 1st (occasionally 2nd) Thursday every month. The Practice will be CLOSED from 1.00pm until 7.30am the following day. When you ring the surgery from 1.00 - 6.30pm you will be connected to Go To Doc, and from 6.30pm you will need to dial 111. Thank you

COVID 19 VACCINE  11/11/20 - PLEASE NOTE THAT WE HAVE NOT YET RECEIVED A DIRECTIVE FROM NHS ENGLAND REGARDING THE DELIVERY OF COVID 19 VACCINES. PLEASE DO NOT CONTACT US REGARDING THIS AS WHEN WE HAVE MORE INFORMATION WE WILL LET YOU KNOW. THANKS

Any queries can be dealt with by telephone, on 0161 357 2315, and prescription requests can be made via email - OLDCCG.scriptrequest@nhs.net  as usual.  

If you need to order a repeat prescription please email oldccg.scriptrequest@nhs.net, please only contact the surgery to order medication if you are unable to email your request. Prescriptions take 48 hours to be processed. 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Please address your concerns to Deborah Mayall, the Patient Liaison Officer.  Further written information regarding the complaints procedure is available from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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